Contact Us

Use the following guidance to understand the process before taking the next step.

What to expect

First, Support can assist with orders, products, delivery, tracking, address changes, damaged or incorrect goods, payment questions, refunds, privacy, and policy matters. For an order question, provide the order number and checkout email; for a delivery question, also include the tracking number.

Steps and timing

In practical terms, For damage, defects, contamination, an incorrect item, or missing parts, include clear photos or video of the item and packaging. For a privacy request, identify the specific right or action you want reviewed. Never send a complete card number, account password, or other sensitive authentication information by ordinary email.

When help is needed

Where a problem occurs, Holiday volume, peak periods, carrier investigations, or missing supporting details can lengthen the response time.

Email: juperthefrog@gmail.com
Mailing address: 12647 Olive Blvd, Saint Louis, MO, 63141, US
Phone: 636-768-1795