Refund Policy

Use the following guidance to understand the process before taking the next step.

What to expect

First, A return or exchange may be requested within 30 days after delivery. Eligible non-defective returns include a change of mind, a change in preference, or choosing the wrong item, size, or option.

Steps and timing

In practical terms, For a non-defective return, the item must be new, unused, in its original condition, and include the original packaging, labels, accessories, and supplied parts. Damaged, defective, contaminated, incorrect, incomplete, or materially misdescribed items are also eligible for review and an appropriate remedy. Start the request by contacting support with the order number, checkout email, and reason; include clear photos or video for an item problem.

When help is needed

Where a problem occurs, Do not mail a return before approval and return instructions are issued. When an eligible mailed return is approved, a free prepaid return label is provided and the qualifying return shipping cost is covered.

Important conditions

To complete the process, No restocking fee is charged. Exchanges depend on available inventory; if a replacement is unavailable, a refund to the original payment method or another suitable resolution may be offered. Approved refunds are processed by the store to the original payment method within 10 business days, while the bank or payment provider may need additional posting time. Customized goods, gift cards, final-sale goods, and opened food, perishable, intimate, or hygiene-sensitive items may be excluded from non-defective returns where lawful, without limiting rights for damaged, defective, contaminated, incorrect, or incomplete goods. Cancellation can be requested before fulfilment or dispatch; after that point, the approved return process applies.

Email: juperthefrog@gmail.com
Mailing address: 12647 Olive Blvd, Saint Louis, MO, 63141, US
Phone: 636-768-1795